Privacy Policy
PRIME CRANE SERVICES (PCS) Privacy Policy
Last update: September 2026
Introduction
PCS regards customer privacy as a very important part of our relationship with our customers. The following privacy policy applies to all PCS customers, and conforms to internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact PCS by email at prime@westnet.com.au or by phone on +61 408 929 885
Purchasing
All products are digital only. No hard copy or physical products are offered. You must agree to the Terms and Conditions before gaining access to the downloads index page.
Payment for digital products may be processed by Paddle, acting as Merchant of Record. Prime Crane Services does not receive or store customers’ full credit card details. Paddle may collect and process information necessary to complete the transaction, including billing and tax-related information.
The preceding details are given in the interests of complete transparency. However, if you have any problems with your purchase or transaction with us, you must contact us in the first instance, either by email at prime@westnet.com.au or by phone on +61 408 929 885.
Collection of information about you
When you are purchasing a product, as with most online transactions you will be asked for some personal details such as name and address. This is mostly to verify credit card information is correct. Once you have purchased a product, PCS is notified by email. This email will contain some details about you, such as name and address, and the verification of the success of the purchase.
PCS will keep a copy of these emails as part of normal business record keeping. PCS will never use these details to conduct any marketing or to contact you in any way, after the purchase. We have no need and no desire to indulge in sales or marketing techniques that annoy people the world over. The only time we will ever attempt to contact you, is if we believe there may be a problem with fulfilling your order.
PCS also will never pass on your details to any other party, except in the following circumstances. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
If you object to us holding any information about you, or you wish to change any of the details, please contact us and we will either delete everything to do with you, or correct it as directed by you.
Website analytics and cookies
Prime Crane Services uses Wix to host and operate this website. Wix may use cookies and similar technologies to help the website function, improve security and provide basic website analytics. These may collect technical information such as browser type, device information, pages visited and how visitors use the site. Prime Crane Services does not use this information to personally identify visitors unless required for a legitimate business or legal purpose.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.